Service Contents

1. Service Contents

24 hours hotline (include consultant, and telephone technical support).

Network online service

Hardware repair

Free of charge technical training

Hardware upgrade

Maintenance service,In order to make your business more efficient and lower your maintenance cost, LED maintenance service is necessary to our customers.

 

2. Guarantee

(1) Guarantee objective:faithful, Sincere and Fast.

(2) In the warranty period, all service charges are free, after the guarantee, only the cost of hardware replacement is charged, the labor cost is free.

 

3. The range of guarantee

(1) Suppose our customers are unable to solve problems by them during operation, please contact AVOE through telephone, email and so on. AVOE will react as soon as possible and assist to recover in 24 hours. Besides, in order to decrease the down time, we will stock some spare parts such as power supply and chips for preparation.

(2) In the normal usage and storage, AVOE will be responsible to our products, suppose there is a quality fault, AVOE will repair or replace in free of charge. In the guarantee, if LED display is out of work, the user is required to provide the detailed report and describe the situation.

(3) After the project is finished, AVOE will keep improving the system function and upgrading the software. We only charge the component cost fee if we need to add some hardware facilities for upgrade.

(4) After sales we will visit our clients, ask for a feedback and make a maintenance for our products regularly.

(5) AVOE is able to maintain and rebuild third parties LED display, Please contact our service center for more information.  

 

After-sale service contents

 

1. After-sale service includes

    One year warranty for the whole system"except human factor and force majeure"，"One year quality warranty, lifetime maintenance", and guarantee the maintenance time in contract.

During the warranty period: solve problems for users through the phone, or E-Mail. Update the software free of charge.

    As to the product quality problems caused by design, manufacture, installation technology, material, the replacement and maintenance are free. The system damage caused by force majeure (flood, fire, earthquake, war and so on) as well as users' man-made disturbance(construction, cleaning ) should be coordinate by both sides to solve.

Life-long maintenance for the system: after the guarantee, we only charge the cost of hardware.

 

 2. Response time

    Our maintenance engineer will supply solution by phone, Email in two business days after we received fault report.

We will try our best to supply solutions aim to the fault that can not be solve through phone,Email (users should be show fault pictures, detailed written report, report the problem in detail)

 

3. System upgrade service

    In the guarantee, the upgrade of multi-media display manager software is free of charge.

    If system functions upgrade needed by customers, add equipments and software functions, only charges costs.

 

Free training services

    The training is with the purpose of training system operators, they can be operate the system skilled by training, and can deal with some basic fault.

    Training engineers are three persons more or less.

    This training is carry out at the training center in the factory training mainly contents including:

    Basic knowledge of computer

    LED display basic working principle

    Display programming and play software, snoopware work systems operation.

System day-to-day maintenance and safety precaution, this training is arranged after the accomplishment of simulation system.